Privacy Policy

Last updated: March 7, 2026

1. Introduction

SnapTapQR ("we," "us," or "our") operates the SnapTapQR platform, including the website at snaptapqr.com, the partner dashboard at partners.snaptapqr.com, and QR hub pages at hub.snaptapqr.com. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our services.

2. Information We Collect

We collect the following types of information:

  • Account Information: When business partners register, we collect name, email address, phone number, and business details.
  • Customer Information: When end users interact with a hub page (e.g., submitting a lead form, booking a birthday party), we collect name, email address, phone number, and any information voluntarily provided.
  • Mobile Phone Number: When end users call a business phone number powered by SnapTapQR and the call is missed, we collect the phone number for the purpose of sending SMS/text messages related to missed call follow-ups, appointment confirmations, and customer service communications.
  • SMS Opt-In Records: We collect and store records of SMS consent including the phone number, consent timestamp, and consent method (keyword reply) for compliance purposes.
  • SMS and Text Message Data: We collect and store the content of text messages exchanged through our missed call text-back system for the purpose of facilitating communication between the business and the caller.
  • Usage Data: We collect analytics data including QR code scans, page views, button clicks, and engagement metrics. This data is used to provide analytics to business partners.
  • Payment Information: Payment processing is handled by Stripe. We do not store credit card numbers or payment credentials on our servers.

3. How We Use Your Information

  • To provide and operate the SnapTapQR platform, including hub pages, analytics, and lead management tools.
  • To send a single consent request text message to callers who miss a call to a business using our missed call text-back feature. Additional messages are sent only after the caller replies to consent.
  • To facilitate AI-assisted conversations between businesses and their customers via SMS.
  • To send review request follow-ups after a service interaction is resolved.
  • To send transactional emails to business partners (lead alerts, account notifications).
  • To generate analytics and reporting for business partners about their customer engagement.
  • To process payments and manage subscriptions.

4. SMS and Mobile Information Policy

This section specifically addresses how we handle mobile phone numbers and SMS communications:

  • No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
  • Mobile phone numbers collected through our missed call text-back system are used solely for the purpose of facilitating communication between the calling customer and the business they called.
  • SMS opt-in data and consent records are not sold, rented, or shared with any third party.
  • All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
  • Text messages are sent only to facilitate the specific interaction initiated by the caller (missed call follow-up, conversation, and one-time review request).
  • SMS consent is obtained through a keyword reply (replying YES to an initial missed call message). Consent is not a condition of any purchase or service.
  • Users can opt out of SMS messages at any time by replying STOP to any message. Once opted out, no further messages will be sent.
  • We retain SMS message data for the purpose of providing conversation history to the business partner and for resolving any disputes.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information in the following limited circumstances:

  • With Business Partners: Customer information (lead form submissions, missed call data, feedback) is shared with the specific business partner whose hub page or phone number the customer interacted with.
  • Service Providers: We use third-party services to operate our platform, including Twilio (SMS delivery), Stripe (payment processing), Supabase (data storage), Resend (email delivery), and Anthropic (AI-assisted conversations). These providers process data solely on our behalf and are bound by their own privacy policies.
  • Legal Requirements: We may disclose information if required by law, subpoena, or legal process.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Data Security

We use industry-standard security measures to protect your data, including encrypted connections (HTTPS/TLS), secure password hashing, and access controls. However, no method of electronic transmission or storage is 100% secure.

7. Data Retention

We retain personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Business partners can delete customer leads and data through the partner dashboard. Account data is retained until the partner requests account deletion.

8. Your Rights

You have the right to:

  • Request access to the personal information we hold about you.
  • Request correction or deletion of your personal information.
  • Opt out of SMS communications at any time by replying STOP.
  • Contact us to request account deletion.

9. Cookies and Analytics

Our marketing website uses Google Analytics (GA4) to understand site traffic and usage patterns. The partner dashboard uses session-based authentication cookies. We do not use third-party advertising cookies or tracking pixels.

10. Children's Privacy

Our services are intended for use by businesses and their adult customers. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at: